Before asking for a refund, did you try to talk to customer support?
Our customer support may be able to help you resolve the matter.

You can contact customer support by opening a ticket or simply email :  [email protected]

If you want to get a refund for your subscription, below is our policy depending on your subscription;

• If you purchased a “1 Month Subscription”, you’ll be eligible for a refund if you request it within 1 week of the time you paid.
• If you purchased a “3 Months Subscription” or longer, you’ll be eligible for a refund if you request it within 1 month of the time you paid.

If the requirements are met, please send an email to [email protected] explaining why you want a refund and your account information.